Frequently Asked Questions

You request a service, share your vehicle and location details, and our team contacts you to confirm. The work is then done at your chosen location rather than at a shop.

Driveways, workplace parking lots and other flat, safe locations with enough room around the vehicle. Some underground garages and busy streets are not suitable.

The core steps — removing, mounting, balancing and installing — are the same. The difference is where the work happens. Learn about mobile tire installation

On-rim means your tires are already mounted on wheels and the wheels are swapped. Off-rim means tires are removed from and mounted on your existing wheels, then balanced. Learn about mobile tire change

Yes. Confirm the size matches your vehicle and have the tires at the service location. Learn about new tire installation

Small weight differences in a tire and wheel can cause vibration. Balancing evens them out. Learn about wheel balancing

Many manufacturers suggest around every 8,000–12,000 km, but follow your owner's manual. Learn about tire rotation

No. Punctures in the sidewall or shoulder, large holes and tires driven flat usually need replacement. Learn about tire puncture repair

Leave it in place. It may be slowing the leak until the tire can be inspected.

Small punctures, valve stem problems and corrosion where the tire meets the rim are common causes. Learn about mobile tire repair

Many drivers switch once temperatures regularly drop to about 7°C, before the first major snowfall. Learn about winter tire changeover

Once temperatures consistently stay above about 7°C, switching back helps reduce winter tire wear. Learn about seasonal tire swap

Cold air contracts, lowering pressure by roughly 1 PSI for every 5–6°C drop. Learn about tire pressure check

No. Online submissions are appointment requests. Your appointment is confirmed once our team contacts you. Book a service

Vehicle year, make and model, tire size, whether tires are on rims, your wheel lock key, and a flat area to park.

Someone needs to provide vehicle access and keys. We'll discuss arrangements when confirming.

Tire-related help including flat tires, spare tire changes and puncture repairs, plus battery boosts. We do not provide towing. Learn about roadside assistance

Availability depends on location and scheduling. Call to check whether help is available.

A boost can start your engine but won't fix a failing battery. Have it tested afterward. Learn about battery boost

Check the spare's label and owner's manual — compact spares are for short distances at reduced speeds. Learn about spare tire change